the customer isn’t always right

31Mar08

“Let me get this straight: The company will side with petulant, unreasonable, angry, demanding customers instead of with me, its loyal employee? And this is meant to lead to better customer service?” (positivesharing.com)

The article argues that attempting to satisfy unreasonable customers all of the time leads to unnecessary drains on both the firm and other customers. I can buy that.

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